Airport Operations Management
The essential course for a airport customer service professional to manage the air, land and terminal side of an airport
Description
The aviation industry is built on partnerships between airlines, airports, and service providers. There is always something to do at the airport. The management of an airport depends on the services of unskilled, skilled, and professional staff. Even after the advent of technology, the airport still depends on the interaction between the people serving it and the people who benefit from the services, ideally the customers. Apart from creating direct and indirect employment opportunities, it is also a great source of entrepreneurial opportunity for those who have the mindset. The airport serves as a conduit for two of its major customers, namely the airline and the passengers. The success of an airport depends on the security and the political relations that countries share to make the operations peaceful. Airports are governed by very stringent security protocols and checks and are regulated by the International Civil Aviation Organization (ICAO), which has also standardized the operations among all its member states. The airports are to be built with future growth in mind to accommodate all the technological advances in aviation. This course will help the student fine-tune their minds about all the parts of the airport and also seek entrepreneurial opportunities through the airport.
The course also includes the following takeaways:
Access to three international airport case studies
Additional video resources are accessible on the lesson plan
Dual on-demand e-certificate by Antonios Services upon successful completion of the course and duly filling in the course feedback.
What You Will Learn!
- Explain the functions of an airport
- Identify the primary support systems of an airport
- Distinguish between airside, landside and the terminal
- Identify the airside functions of an airport
- Describe the levels of civil aviation security
Who Should Attend!
- Entry level professionals who have a williness to assist the travel customer at the airport.
- Operators who want to part of Primary and Secondary Support systems at the Airport
- Entreprenuers who want to invest in PPP model at an airport.
- Airport managers who want to add futuristic elements to their airport.