Business Processing Outsourcing (BPO)
What you need to know about outsourcing
Description
The landscape of Business process outsourcing is confusing and making a mistake can cost your company millions. To be successful, you need a clear strategy, and you need an operational blueprint. Come Learn the basics around outsourcing functions like customer service, sales and the contact center. Learn how to set up your Business Process outsourcing for profitable success.
This course will teach what you need to know about Outsourcing. Is it the best option for your company? Does your company have the people, the strategy and the ability to support an Outsourcer. Many companies make mistakes when outsourcing but Amas will walk you through what outsourcing is, how it works, how to best select an outsourcer and how to manage them. You will be the hero of your company if you use these tips to secure the right outsourcer for you.
In this course you will learn the following:
Types of outsourcing
How to analyze your company and get it ready to outsource
How to select an Outsourcer
How to manage an Outsourcer
The boring stuff like tech stack, knowledge sharing and governance
And much, much more
After completing the course if you still have questions you can reach out directly to Amas for advice. A valuable add to the course.
What You Will Learn!
- Learn the different types of outsourcing
- Learn how to analyze and outline your current position
- Learn how to select the right outsourcer
- Learn what to do once you have selected your Outsourcer
Who Should Attend!
- The course if for Contact Center Leaders
- Any Leaders or Managers looking to outsource