CMQ/OE Certification Prep. - Part I

Description

Comprehensive Certification Prep Course - Part I: Leadership

What is covered in this course?

This course is fully aligned with the updated CMQ/OE Body of Knowledge - Part I ( FIFTH EDITION 2021 )

Part I. Leadership 

A. Organizational Structures

Define and describe organizational designs (e.g., matrix, flat, and parallel) and the effect that a hierarchical management structure can have on an organization. (Apply)

B. Leadership Challenges

1. Roles and responsibilities of leaders

Describe typical roles, responsibilities, and competencies of People in leadership positions and how those attributes influence an organization’s direction and purpose. (Analyze)

2. Roles and responsibilities of managers

Describe typical roles, responsibilities, and competencies of people in management positions and how those attributes contribute to an organization’s success. (Analyze)

3. Change management

Use various change management strategies to overcome organizational roadblocks, assess impacts of global changes, achieve desired change levels, and review outcomes for effectiveness.

Define and describe factors that contribute to an organization’s culture. (Evaluate)

4. Leadership techniques

Develop and implement techniques that motivate employees and sustain their enthusiasm. Use negotiation techniques to enable parties with different or opposing outlooks to recognize common goals and work together to achieve them. Determine when and how to use influence, critical thinking skills, or Socratic questioning to resolve a problem or move a project forward. (Create)

5. Empowerment

Apply various techniques to empower individuals and teams.

Identify typical obstacles to empowerment and appropriate strategies for overcoming them. Describe and distinguish between job enrichment and job enlargement, job design, and job tasks. (Analyze)

C. Teams and Team Processes

1. Types of teams

Identify and describe different types of teams and their purpose, including process improvement, self-managed, temporary or ad hoc (special project), virtual, and workgroups. (Understand)

2. Stages of team development

Describe how the stages of team development (forming, storming, norming, performing) affect leadership style. (Apply)

3. Team-building techniques

Apply basic team-building steps, such as using ice-breaker activities to enhance team introductions and membership, developing a common vision and agreement on team objectives, and identifying and assigning specific roles on the team. (Apply)

4. Team roles and responsibilities

Define and describe typical roles related to team support and effectiveness, such as facilitator, leader, process owner, champion, project manager, and contributor. Describe member and leader responsibilities with regard to group dynamics, including keeping the team on task, recognizing hidden agendas, handling disruptive behavior, and resolving conflict. (Analyze)

5. Team performance and evaluation

Evaluate team performance in relation to established metrics to meet goals and objectives. Determine when and how to reward teams and celebrate their success. (Evaluate)

D.  Code of Ethics

Identify and apply behaviors and actions that comply with this code. (Apply)

LEVELS OF COGNITION

BASED ON BLOOM’S TAXONOMY

Remember: Recall or recognize terms, definitions, facts, ideas, materials, patterns, sequences, methods, and principles.

Understand: Read and understand descriptions, communications, reports, tables, diagrams, directions, and regulations.

Apply: Know when and how to use ideas, procedures, methods, formulas, principles, and theories.

Analyze: Break down information into its constituent parts and recognize their relationship to one another and how they are organized; identify sublevel factors or salient data from a complex scenario.

Evaluate: Make judgments about the value of proposed ideas, solutions, et cetera, by comparing the proposal to specific criteria or standards.

Create: Put parts or elements together in such a way as to reveal a pattern or structure not clearly there before; identify which data or information from a complex set is appropriate to examine further or from which supported conclusions can be drawn.

What You Will Learn!

• Improved knowledge, skills, and abilities qualify you for more positions within modern business industries that require demonstrated competency in quality .
• Lead and champion process improvement initiatives in organizations that can have regional or global focus in a variety of product or service settings.
• Lead team efforts to establish and monitor customer/supplier relations; support strategic planning and deployment initiatives.
• How to Pass the Certified Manager of Quality / Organizational Excellence (CMQ/OE) exam Successfully.

Who Should Attend!

• Quality Management Individuals are interested in leading process improvement initiatives, everywhere from small businesses to multinational corporations.
• Professionals attempt to pass the Certified Manager of Quality / Organizational Excellence (CMQ/OE) exam Successfully.

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