Communication and Change Management
Essential Skills for Leading Healthcare Projects
Description
This course is a combination of my Communication Basics course and Change Management in Healthcare.
Communication Basics: Have you ever heard someone at your organization say, "We need to have better communication around here!". Communication barriers affect individuals, personal relationships, and certainly have impacts at organizational levels. We're often told that we need to improve communication but aren't always given practical examples or tips on how to accomplish that. That's the main problem I was trying to solve when I created this course!
In this course, you'll find practical examples of every day communication issues we routinely run into and tips and tricks on how to resolve them and improve future communication.
Change Management in Healthcare: This course is designed for healthcare project leads with limited formal background in change management fundamentals. We'll cover an introduction to how people navigate change and, an overview of the life cycle of a project. From there, we’ll intertwine both change management principles and the project life cycle by reviewing some common barriers to change in healthcare projects throughout each stage of the project life cycle. Periodically throughout the course you'll have time to apply the change management principles you just learned.
As a physical therapist, I was tasked with managing projects that required behavioral change, but I had no formal knowledge of change management theories, models, or tools to help manage that process. If a goal of our projects is to improve adoption of a new organization initiative, especially ones that involve workflow changes or practice changes, change management is an integral piece to ensuring that our projects are a success!
The goal of this course is to provide you with lessons learned, 'what I wish I had knowns', and basic tools to set you up for successfully communicating and implementing change at your organizations!
Let the journey begin!
CONTINUING EDUCATION NOTES:
PMP(R) Certificate Holders: This course content is appropriate to be self-logged for 1.5 PDUs in Leadership under the Education category. Nothing will be automatically added to your Dashboard after taking this course. You will have to manually log into your PMI(R) account and self-enter the PDUs in your Dashboard. Please message me with any questions on how to log your PDUs.
Physical Therapists/PTAs: For the year 2024 - This course is approved for 1 continuing education credit by the West Virginia Board of Physical Therapy for physical therapists and physical therapy assistants in the United States. Please message me for details on obtaining the appropriate course certificate if this applies to you. Thank you!
What You Will Learn!
- Correctly identify 4 components of an effective message
- Describe 2 considerations to address during communication planning
- Correctly identify change management models and theories
- Correctly identify common barriers to change throughout the healthcare project lifecycle
- Describe 2 change management tools to overcome barriers to healthcare projects
Who Should Attend!
- Healthcare leaders, clinicians, or project leads interested in learning ways to improve the adoption of healthcare initiatives.