Communication Basics
Practical Application for Healthcare Leaders & Project Managers
Description
Have you ever heard someone at your organization say, "We need to have better communication around here!". Communication barriers affect individuals, personal relationships, and certainly have impacts at organizational levels. We're often told that we need to improve communication but aren't always given practical examples or tips on how to accomplish that. That's the main problem I was trying to solve when I created this course!
In this course, you’ll learn about the communication loop and the importance of closing it. You’ll be introduced to the components of an effective message and will learn how to develop and plan well thought out communications. You’ll also be introduced to the components of active listening and will receive resources on how to improve your active listening skills. Quizzes and assignments will be peppered in throughout the course to support practical application of the lessons learned every step of the way.
With some of our teams working across different states or countries and many of us working from our homes, we see less facial expressions, less body language, and don’t always get to actually hear the tone of a message. Communication has always been a key component of project success, but it’s becoming even more relevant as our teammates become more physically distant.
There’s also an extra section at the end that covers meeting management! You’ll receive a quick start to finish guide of basic practices you can start using as soon as today to set your meetings up for success.
Let the journey begin!
CONTINUING EDUCATION NOTES:
PMP(R) Certificate Holders: This course content is appropriate to be self-logged for 0.5 PDU in Leadership under the Education category. Nothing will be automatically added to your Dashboard after taking this course. You will have to manually log into your PMI(R) account and self-enter the PDUs in your Dashboard. Please message me with any questions on how to log your PDUs.
What You Will Learn!
- Correctly explain the Communication Loop
- Correctly identify 4 components of an effective message
- Describe 2 considerations to address during communication planning
- Correctly identify 3 components of active listening
- Describe 3 techniques to improve meeting management
Who Should Attend!
- Clinicians/Clinical managers looking for tools to improve communication within their organizations
- Healthcare leaders or project managers looking for tools to improve organization communication and support change initiatives required to make their projects a success