The Customer: Service at its BEST (MASTER SERIES)
Service At Its Best will give you the tools to make a connection and build a relationship with your customer base
Description
There is no question about the impact great customer service has on an organisation. "The Customer: Service At Its Best" will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.
Here’s a test. You find out that your boss’s boss is going to come in the next day and will be giving you feedback on your customer offer, based on their experience with you.
Do you:
[A] stay back late making sure everything is just so and meet with your team to set out your expectations, or
[B] do everything just as you always do?
If you answered [A], then it’s highly likely you don’t have a customer centric culture, and you need a new strategy, stat!
Let Learoy challenge your current customer service strategy, expand your idea of what best practice customer service is, and guide you in providing the service, that you as a customer/human, would want to receive.
Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you’re trying to create.
Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We’re excited about education and want to give you the opportunity to be the best you can be.
This Master Series will take you approximately 3-4hrs to complete and will cover all of the components required to build a customer centric workplace. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.
What are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
What You Will Learn!
- Develop a customer centric service strategy
- Recognise actions that can damage your customer centric service strategy
- Develop an effective customer journey map
- Identify the importance of team roles in delivering service
- Determine factors that create customer value
- Link service to outcome
- Develop strategies to support the modern day customer
- Drive a culture that welcomes customer feedback - and uses it effectively
- Develop strategies to proactively manage complaints before they arise
- Diffuse difficult customer situations to focus on actionable solutions
- Measure customer experience meaningfully
- Integrate customer experience metrics into staff KPI’s which drive the correct behaviours
- Build customer loyalty in your own business
Who Should Attend!
- Anyone looking to improve the experience of their customers
- Anyone with an interest in driving a strong customer focus within their organisation
- Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
- Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
- Anyone from a small, medium or large organisation