Customer Service: Soft Skills Fundamentals

How to keep your head when everyone else is losing theirs

Ratings: 4.49 / 5.00


Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.

What You Will Learn!

  • How to take care of yourself while taking care of others
  • How to really listen to customers, not just hear their problems
  • How to be personable even when you're not there in person

Who Should Attend!

  • People starting out in a customer service career will benefit from this course.
  • First time customer service reps should take this course to prepare themselves for their new job.