Creating Customer Service Success
How To Give 5 Star Customer Service Every Time
Description
On this course you will become a master at providing the ultimate customer service by learning the following...
Understanding exactly what it is that customers want and how you can use this knowledge to create the perfect customer experience,
Discover what service providers do. This will be a fusion of academic research and real life examples which can help make sure you have every angle covered so that you're always providing 5 star customer service,
We teach you our tried and tested 8 step method to delivering perfect customer service every time, even if you're dealing with a difficult client or customer,
What happens when you encounter a service failure, and how it can impact your business/ customers. We will go through the 5 step method we have developed using academic research and hands-on experience so that you can win and succeed at service recovery,
You'll learn why customers may get angry, and the easy techniques so that you will be able deal with any situation amicably and leave both you and the customer happier and have the issue resolved,
How to be courteous in the workplace, and why it's important. We will discuss real life examples and the benefits of being courteous can bring to your business and place of work,
EXTRA: Tips and tricks on how you can keep calm in the workplace so that you perform better as an employee and don't suffer burnout.
What You Will Learn!
- Discover our 8 step model, developed so that you can provide 5 star customer service every time.
- How to handle angry customers with ease and professionalism.
- The tips and techniques to recover when service failure happens, and things go wrong.
- How to keep calm in the workplace and avoid burnout.
- The benefits of being courteous in the workplace, and exactly how to do this.
- Make every customer encounter successful (even if things have gone wrong), so they keep coming back.
- Know how to give great customer service to every customer.
Who Should Attend!
- Staff who deal with customers and what to make every encounter 5 stars
- Business owners who want repeat customers
- Managers who are looking for ways to retain customers and improve the customer experience
- Even those with many years experience in the customer service industry will learn something new on this course.