Demand and Capacity Management for Operations
Enhance your business operations through effective and proactive management of your demand and capacity
Description
From manufacturing to customer service centers, logistics providers to hospitals; the essence of operations management is to satisfy the market “demand” by creating and delivering valuable products and services with our operational “capacity”.
This course teaches you how to improve your operations through actively managing your demand and capacity.
First, go over some foundational concepts and terms. Then, dive into capacity utilization, the dilemmas and trade-offs, and how to forecast and understand causes and consequences of variation and uncertainty. Learn how to manage demand through influencing ordering behavior, communication, operational improvement, and strategic operational decisions. Plus, explore how to make better decisions about when and how to adjust your operational and production capacity. With your learnings from this course, you too can continue on your path to operational excellence!
This course goes into more detail on a specific aspect of Operations Management. See my separate course "Operations Management A-Z" for a more general overview. This course then goes into much more detail on "Demand and Capacity Management"
Course Contents:
1. Introduction to Demand and Capacity Management
2, Foundations of Demand and Capacity
3. Understanding Operations Capacity
4. Capacity Utilization
5. Managing Demand
6. Operations Capacity
7. Conclusion
Causes of Variation of Demand and CapacityInternal and External Demand ManagementInfluencing Ordering BehaviourCommunication, Coordination and Customer CollaborationVendor Managed Inventory and Vertical IntegrationDemand Smoothing Through Operational ImprovementStrategic Operational Decisions for Demand PlanningDeciding To Increase or Decrease CapacityShould You Change Your Operational Capacity?Options To Change Operational / Production CapacityMilking extra capacityPreparing for Operations Excellence
Business operations come in all shapes and sizes with a host of unique challenges; but the fundamentals of running successful and efficient operations all contain the same fundamentals. Without a grasp of these, no manager can apply the core principles or techniques of business operations management, strategy, design and improvement.
Take control of your career and equip yourself to understand the real nature of business operations and how you can be the key to unlock their potential!
FULL COURSE CONTENTS
1. Welcome
Managing Your Operational Demand and Capacity
Coping with a Big Customer Order
2. Foundations of Demand and Capacity
What Is Demand Management?
What Is Capacity Management?
Supply Chain Management Explained
3. Understanding Operations Capacity
Actual Capacity and Theoretical Capacity Compared
Causes of Lost Time and Improving Operational Capacity
4. Capacity Utilization
Balancing Demand With Capacity
The Supermarket Cashier Dilemma
The Kingman Law Consequences
Capacity Utilization Extremes
Forecasting Demand and Demand Planning
5. Managing Demand
Causes of Variation of Demand and Capacity
Internal and External Demand Management
Influencing Ordering Behaviour
Communication, Coordination and Customer Collaboration
Vendor Managed Inventory and Vertical Integration
Demand Smoothing Through Operational Improvement
Strategic Operational Decisions for Demand Planning
6. Operations Capacity
Deciding To Increase or Decrease Capacity
Should You Change Your Operational Capacity?
Options To Change Operational / Production Capacity
7, Conclusion
Preparing for Operational Excellence
Take control! Boost your career and your business! Start learning today!
What You Will Learn!
- Enhance your operations management's efficiency, reducing costs and risk
- How to manage and influence your demand and capacity for smoother operations
- Increase your profitability, improve delivery and use your resources more efficiently
- Master this fundamental aspect of high-level operations management - above the day to day noise
- An MBA style course covering age-proven and modern methods to this universal challenge
- Ideal for industrial / production / manufacturing organizations but also service and non-profit organizations
Who Should Attend!
- New and Ambitious Managers
- Those who want to make a greater impact at work, improve things and get noticed
- Managers, Consultants, Supervisors, Engineers, Sales and Operations Planners, Analysts,
- People working in Production, Manufacturing, Industrial Operations, Business Operations
- Lean / Improvement PractitionThose who wish to become an authority in their workplace on business operations managementers