How to Build Emotional Intelligence in Teams
Why EQ is as important (if not more important) than IQ for Leaders
Description
Why is considering the Emotional Intelligence (EI) in your Team important?
Work in organisations is regularly done by teams, and when a team is not effective, it usually has something to do with the quality of interactions between people; and dysfunction in a team, more often than not, has something to do with low levels of EI being demonstrated.
Humans are primarily emotional & low EI results in poor regulation of these emotions, which can be contagious - behaviour breeds behaviour!
Low EI in teams shows up as;
poor communication
unresolved conflict
negativity
complaining
avoidance of issues
a lack of cooperation
the formation of cliques and behaviour that is reactive, ‘childish’ or ‘immature’ in nature.
When we think of EI, we tend to think of it in terms of individuals; however, a team with emotionally intelligent members does not necessarily make for an emotionally intelligent team.
Like any social group, every workplace team takes on its own character and culture, and unless this culture is deliberately developed, whatever is tolerated will become the norm.
Team emotional intelligence is more complicated than individual emotional intelligence because teams interact at more levels.
The level of EI in a team comes from a combination of the individual, group and cross-boundary interactions that are taking place.
Building EI in your team requires knowing what to do at all 3 levels.
What You Will Learn!
- How to recognise the Signs of low Emotional Intelligence in a team and what to do about it
- Meeting ideas & routines you can use to build Emotional Intelligence in your team
- How to Build Emotional Intelligence at the Individual level
- How to Build Emotional Intelligence at the Group or Peer to Peer level
- How to Build Emotional Intelligence at the Cross-Boundary level
Who Should Attend!
- This course is ideal for all Managers who want their team to stand out from the crowd and bring out the best in their effectiveness and performance.