Foundation Customer Experience Masterclass
Learn the foundational aspects of customer experience
Description
This course is an introduction to understanding the customer and employee experience. It is simplistic but powerful in how it defines the concepts that are necessary to build a strong foundation in order to transform the customer and employee experience through service design methods.
After watching this masterclass, I want you to feel more confident and more courageous to take part in conversations about customer and employee experiences. I want you to have the foundational knowledge to know when and where to ask for help and which steps to take to get closer to activating a remarkable experience for your brand.
Help me to make the world a kinder, more understanding and a little simpler place by applying specific service design methods.
What You Will Learn!
- Understand what customer experience is
- Understand what employee experience is
- Understand the business eco-system and what all the parts are
- Understand where to start when you want to transform your customer or employee experience
Who Should Attend!
- Novices starting a career as a Customer or Employee Experience practitioner