Help Desk - Manager
A help desk course about managing, hiring and building a team in a help desk environment.
Description
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
What You Will Learn!
- Understand and learn in hiring new staff
- Learn top grading
- Understand and learn on building and managing an effective team
- Know the principles of IT service management
Who Should Attend!
- Anyone looking to gain an understanding of help desk manager and its practical application in the business environment.
- New managers or experienced managers who are responsible for managing a help desk team and want to be effective and efficient leaders, while improving their own personal development.