Help Desk Tier 2 Practical Training (50 Trouble Tickets)

Description

This is a Practical Training video; meaning that all 50 tickets are from real people using a real (Jira) ticketing system.

These lectures are designed to provide multiple possible solutions to each trouble ticket. This is done by verbal explanations and system navigation.

It is recommended but not required to have entry level experience when taking this course. People without experience can learn a lot from this course; but basic and working knowledge of computers is highly recommended because of the course pace.

Make no mistake, this course is directly taking you to the ticket system training and troubleshooting. There is no presentation on Help Desk because in my opinion they are waste of time. You need immediate and real knowledge to be successful.

Yes, I teach Help Desk in my courses but I also teach people interaction; this is super important and a huge part of the job.

Working Help Desk is the first stepping stone to successful and profitable career in IT. After you work Help Desk, as little as six months experience is enough for you to get promoted. This is why it's super important to be the best Help Desk representative in order to sky rocket your career. 

My videos are are the best starting point because everything I instruct is based of real experience.

What You Will Learn!

• Tier 2 Troubleshooting Methodology and Way of Thinking
• 50 Trouble Tickets with Multiple Possible Solutions
• Theoretical and Real Examples/Instructions
• Majority of Possible Issues and Solutions in a Businesses Environment

Who Should Attend!

• Entry Level IT Support
• Current Help Desk Employees
• Site Support Technicians

TAKE THIS COURSE