Helpdesk
An introductory course about help desk and compare it with customer, product and technical support.
Description
Explore the most popular customer service resource known as Help Desk. A Help Desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide Help Desk support to their customers via a toll-free number, Web site and/or e-mail. There are also in-house Help Desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a Help Desk.
This course will begin with discussions on defining and presenting the objectives and functions of the Help Desk. The succeeding modules will differentiate Customer Service and Product Support, Technical and Customer Support, and the different types of Customer Relationship Management.
What You Will Learn!
- Be introduced to the Help Desk and Virtual Help Desk.
- Learn about Customer Service, Product Support, and their differences.
- Learn about Technical Support, Customer Support, and their differences.
- Understand Customer Experience and Customer Relationship Management.
- Be aware of the different types of Customer Relationship Management.
- Be informed about the auditing and the procedure for auditing in the Help Desk.
- Be aware of the different Help Desk applications.
Who Should Attend!
- Managers looking to implement help desk resources to improve customer service.
- Businesses exploring the various communication methods that can be used for help desk processes.
- Individuals who want to improve their customer service skills and build on help desk technician knowledge.