How to create an excellent customer experience
Designing Exceptional Interactions and Building Loyalty
Description
Updated for 2023!
You don't just want customers: you want customers for life!
When a new prospect buys from you, they are considering three things: your product, your price, and your service. Do you know which of these three is most important to buyers nowadays?
It is Service.
A great experience for your clients will sway a buying decision more than a product description or the price.
This is why customer experience is about more than customer support. It is about sales, it is about marketing, and it is about the success of your business overall.
Creating an excellent customer experience is your way to
Get more customers
Keep more customers
And improve your product all the time
This online course is about how to create a high quality customer experience: one that drives satisfaction and repeat business. Students will learn a simple way to build a high value and feedback-driven customer experience to both manage and communicate with customers.
This class is for:
Customer success managers
Customer experience or support employees
Small business managers
This class creates a simple system to build a bespoke strategy for customer experience. While the rules are universal, they allow each business to build the system that works best for them. Learning to understand the fundamentals of customer success allows students to recreate their ideal systems in different businesses, scenarios, or parts of their company.
All that is needed is your computer and a notepad.
What students are saying
"This gave me amazing tools to work with to develop our customer experience goals!"
"This course was AMAZING! Thank you for putting this together Rebecca! I'm going to be transitioning to a team lead role (fingers crossed) where I will be focussed on setting up systems for the team and this was literally what I needed to up-skill. I had the ideas but you polished those and gave a lot more."
"It was very insightful. It helped decode the entire customer success domain from understanding the customer to providing the right services to fit their requirements to grow business."
What You Will Learn!
- Why Customer Experience is the most important part of your business
- How to make your customers love working with you
- A step by step guide to create your own customer support and service plan
- Use the activity worksheets to work through the course and build your own plan
Who Should Attend!
- Small business owners
- Customer service and support managers
- Sales managers
- Customer support teams and employees