IT Outsourcing , Procurement and Vendor Management

Description

Most companies rely on external suppliers to deliver IT services and solutions.  With digitisation, new technologies and IT complexity, companies will become increasingly dependent on external suppliers.  Outsourcing in financial services has become a norm, with banks and financial institutions often signing large, long-term deals with IT providers.

Those suppliers can either be a source of endless frustration, strategic business enablers or anything in-between.  The industry data suggests that the expectations from outsourcing and suppliers are frequently not met. 

Getting the most out of suppliers and building win-win relationships can make all the difference.  Companies like Apple and Nike have shown how well-managed supplier ecosystems are integral to success and competitive advantage. 

There are success stories and best practices that organisations can learn from and take advantage of.  This course is designed with that in mind. 

The target audience for this course are those who are involved in IT outsourcing and external services, whether as a member of the supplier or client team.

The course is organised as follows:

• Globalisation, outsourcing and supplier ecosystems

• Outsourcing and supplier strategy

• Supplier selection

• Contracts and negotiation

• Supplier onboarding and transition

• Managing supplier relationships

• Evaluating supplier performance

The video content is recorded as short, easy-to-digest modules to help learners navigate the course and refer back to individual topics that they might find useful.

Note: This course was originally designed as a graduate course for the MSc programme @ Nanyang Technological University (NTU), Singapore.  As an in-class course, it has benefited hundreds of IT professionals.  The course will be updated with new materials as appropriate. 

What You Will Learn!

• Formulate a forward-looking sourcing and supplier management strategy
• Select suppliers using a systematic, evidence-based process
• Craft and negotiate win-win contracts
• Effectively onboard and transition-in suppliers
• Manage and develop positive, constructive supplier relationships
• Evaluate and manage supplier performance

Who Should Attend!

• Those involved in working with suppliers delivering IT-related services.
• Those involved in working with clients as a supplier delivering IT-related services.
• Those involved in account management or project management in IT-related fields.
• Those seeking to prepare themselves for client or supplier facing roles.

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