Listening Skills: #1 Soft Skills Success Factor in Business
Practical Listening Skills that Win Relationships, Respect and Advance Careers in any Industry
Description
The best communicators in any industry have one soft skill in common...they have exceptional listening skills.
Think about you own life, career or workplace...
Do you know any exceptional communicators who aren’t good listeners?
Most every great communicator has a magnificent ability to listen well.
If you have strong listening skills, your clients, staff, team members, or anyone else in your life will tell you exactly why they will buy, follow, or respect you and how you can help them get to that decision.
If you’re doing all the talking, you’re just hoping your one “pitch” is the one that’s going to land in the right spot in their minds where they will say,
“Oh, this is why I should work with this person.”
But, if you have exceptional listening skills, people will tell you why they would want to work with you, and then you can decide if or how you want to work with those people.
Let me ask you a question...
"Why would your team members want to follow you?"
In order for you to understand why your operations director, for example, would want to be a part of your team, you need to understand what is important to her.
What qualities does she want out of her life that your business can then deliver for her?
She should be able to ask herself if this operation is something she wants to be a part of in order to reach her personal or family-related goals.
The ability to listen isn’t something you are necessarily born with.
This is something you can learn how to do.
We’re talking about listening well in this program because if you can listen well, you can build more respect.
You can gain more and more respect from people, whether that be clients, employees, staff or family, in part, because you have learned to listen well.
How do you show you actually care about someone?
The answer is by being a good listener.
Most people in this world we’re living in right now don’t have a lot of people listening to them.
Many people want to be the one who talks.
They want to get their own words in.
There’s also a lot of distractions going on.
Think about you and your significant other or family members.
When one of you is talking, is the other person listening to you?
A good family member, hopefully, is listening to you, but what are the distractions going on in his life?
He may have kids, his own career, or any number of other distractions.
The same is true for you as you’re listening to other people.
You have your career, your work, your friends, your family, and all the other distractions going on in your life.
As a leader, you may have a conversation with a staff member, client, or employee in which you’re the first person who has actually listened to him. That applies to everything.
It applies to how you work with your clients.
It applies to how you work with your team members.
It applies to how you run your business, and it certainly applies in your home.
Isn’t it hard for communicators who like to talk to learn this?
We can tell you all day long it’s important to learn from people why they want to follow you.
The reality is that most people love to talk and hear themselves talk.
Instead of asking the person why he would want to follow, many leaders tell the other people why they should follow them.
They say something like,
“I’ll tell you why you should follow me.”
Many new leaders are afraid to listen because they’re afraid of what other people will say.
One leader said,
“I’m afraid to listen because I’m afraid my staff members will say something I don’t know how to handle. I won’t be able to follow my plan. I’ll be off my guard.”
If that’s how you feel, you should know most new leaders feel exactly the same way.
What you’re about to learn in this course is how to change that mentality.
You’ll learn how to move from this place of wanting to speak all of the time.
Instead, you’ll build the desire to want to actually learn about these people in your life.
At the end of the day, as a new or experienced communicator, there are THREE key things you can do to listen well and still be able to handle your leadership position.
These three key things form the foundation for the agenda of this course
Module 1: Get Out of Survival Mode
When you’re in survival mode, you simply cannot listen very well.
Whether you are a new communicator or have been in a communication role for a long time, you can probably remember that time in your life when you were just trying to make ends meet or get your career or business off the ground...
...that’s survival mode.
Module 2: Put On Your Curiosity Hat
What makes somebody feel like he is working with a great communicator?
If your staff members say they love working for you, there’s likely a strong sense of loyalty there.
The real question may be:
What makes people loyal?
The answer is that people feel loyal when they feel understood.
Module 3: Develop A Listening Action Plan
You know you need to listen well to be a great communicator.
Let’s say you’re now out of survival mode; you’re relaxed and ready to listen.
You’ve got your curiosity hat on.
You know why you want to listen to someone.
You’ve walked into the room, and you’re focused on one person.
You’ve even complemented the person’s body language.
Now what?
What’s the plan?
What’s the step-by-step process to listen well?
Imagine having a blueprint as a communicator to get better at listening once you’re actually in front of the person.
What if there was a blueprint to gain the respect and loyalty that you need in your life as a leader?
As you learn and become more confident at listening, you will take some of the pressure off of yourself, and it becomes easier to relax, shut up, and let the other person talk.
Reviews on Listening Skills Course
“Jason is a master at understanding people. What has been interesting to me is that Jason uses his own techniques to “rule the room” when he is teaching you how to rule the room. It’s a sight to behold! Every time I was in a room with Jason, whether he was presenting or it was just a meeting, he always was able to grab people’s attention immediately and make you feel like it was the most worthwhile time you have ever spent.”
-Jeremy Wright, Project Manager
“This program offer a level of expertise on and research into the topic of listening skills that is beyond even what I’ve experienced from other specialists brought in to address various topics. The training helped me prepare for and deliver effective software demonstrations and listen to a broad group of hospital executives and decision makers. I would wholeheartedly recommend this programs to anyone interested in knowing how to listen effectively.”
-John Reis, Implementation Services
“Building credibility with your customer team and operations is critical to your success as an implementer. Jason's training provides valuable information that will immediately boost your credibility by helping you be better prepared to listen, more confident and more in control of your workplace.”
-Lacey Miron; Manager
About the Instructor
International Public Speaking Coach, TEDx Speaker and Best Selling author Jason Teteak has taught more than one million people how to flawlessly command attention and connect with audiences in their unique style.
He’s won praise and a wide following for his original methods, his engaging style, and his knack for transferring communications skills via practical, simple, universal and immediately actionable techniques.
Or as he puts it “No theoretical fluff”.
Jason gained recognition at EPIC Systems in the medical software industry, where he was known as “trainer of trainers of trainers.”
He has developed more than fifty presentation and communication training programs ranging in length from one hour to three days that serve as the basis for The Rule the Room Method.
In 2014, 2015, 2016, and 2017 he was named #1 Best Selling coach on Public Speaking for his on-demand video teaching tools that quickly took off for over 100,000 online students around the world.
Teteak has flipped the model and changed the approach to great Public Speaking for even the most seasoned veterans.
What You Will Learn!
- Get out of survival mode
- Get your why for meeting with people
- Put on your curiosity hat
- Find ways to learn new things about people
- Complement their body language with yours
- Develop a listening action plan
- Develop a Listening Plan for Planned Interactions
- Develop a Listening Plan for Ad Hoc Interactions
- Make others feel understood by learning and listening
- Make others feel more loyal to you
- Get people to respect you more
- Show your listening more in every interaction
- Use "Listen-Fors" to ask other questions
- Discover the secret to "shut up and listen"
- How to know you've been a good listener
- How to paraphrase with "Why questions"
Who Should Attend!
- Leadership
- Managers
- Project Managers
- Human Resources professionals
- Trainers
- Teachers
- CEO's
- Sales Professionals
- Executives
- Account representatives
- Anyone who wants to improve their listening skills and become better listeners with the people in their lives.