Manage and Control Quality (PMI - PMP)
Project Management Professional Certification Program (PMI-PMP)
Description
The Manage and Control Quality (PMI - PMP) is course 15 of 28 of the Project Management Professional Certification Program (PMI-PMP).
A critical aspect of managing any project is managing the quality of processes and deliverables. Ultimately, a project will fail if it doesn't meet quality requirements.
In this course, you'll learn how the manage quality process and the control quality process work together to help ensure that a project achieves the best possible levels of quality. Both in how work as carried out and in the end result.
1. Inputs to Manage Quality
2. Quality Audits
3. Process Analysis and Root Cause Analysis
4. Outputs of Manage Quality
5. Inputs to Control Quality
6. Techniques to Control Quality
7. Representing Data for Quality Control
8. Outputs of Control Quality
9. Determining When a Process Is Out of Control
10. Quality Management Characteristics
11. Quality Control Characteristics
12. The Quality Management/Quality Control Relationship
13. Exercise: Quality Management and Quality Control
Beyond processes, quality management significantly influences the final product or service of a project. This course delves into the importance of quality standards, explaining how to set them, measure performance against them, and implement any necessary corrective actions to maintain customer satisfaction. By taking this course, you'll be better prepared to prevent quality issues and confidently deliver projects that meet or even exceed expectations.
That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!
What You Will Learn!
- Identify the inputs to the Manage Quality process
- Recognize examples of activities that are conducted in an effective quality audit
- Sequence the steps of a root cause analysis
- Identify the outputs of the Manage Quality process
- Identify inputs to the Control Quality process
- Recognize the tools and techniques you can use to control quality
- Sequence the steps in creating a Pareto diagram
- Identify outputs of the Control Quality process
- Use a control chart to determine when a process is out of control
- Recognize the characteristics of quality management
- Recognize the characteristics of quality control
- Recognize the relationship and distinction between quality management and quality control
- Demonstrate your understanding of the Manage Quality and Control Quality processes
Who Should Attend!
- Leaders, managers, entrepreneurs, professionals and project workers with or without formal project management training will improve project management skills and knowledge and will be ready to stand for formal certification.