Leadership Skills: Customer Service the Core of Any Business

Description

Customer service is a promise, a promise to be a partner. Be a good one.

THIS COURSE: Leadership Skills: Service the Core of Any Business

By the end of this course:

You will be able to use the 4Cs of Service so well customers will almost beg to give you money and will sing your praises

Customer Service

Coping with the demands of customers day after day can be a daunting task. At first, it can be overwhelming. Without training and having a few practiced skills, it can be impossible. This course will provide you the core information you need to succeed with all types of customers.

All levels of customer service, from want-to-be to beginner to experienced, and from supervisor  to president, all will benefit from this course. All businesses are in the customer service business, beginning with the connection between customer and employee. Every day people connect and disconnect, your job is to make sure your connection with a customer creates such a positive experience that the customer becomes a loyal fan of you and the business.

What makes this course different? As an expert in human behavior, I help business leaders and employees interact with each other and with customers in the most productive ways, mostly using tools I have created over the past 50 years. The foundational 4Cs of customer service will form your basic understanding of customer service. You will understand the psychology of customers and your own psychology as a provider. By the end of this course, you will have the knowledge and skill to succeed at just about every customer service eventuality. This course is based upon my book Earn their Loyalty.

Relationships are the core element of our daily lives. Make your customer-employee relationship astoundingly good.

Rock Solid Business Soft Skills

My set of LEADERSHIP SKILLS courses is ideal if you want to significantly improve your soft skills as a leader, manager or employee. Each course presents a specific topic; you’ll dive deeply into the content and emerge with newly acquired ideas and rock-solid soft skills. Many of the ideas and skills are unique to this set of courses.

Business is a balancing act of controlling and enabling others. As a leader/manager, you must be in charge, but also encourage the best from every worker. As you know, this isn’t easy. Make a mistake or two and everyone suffers. Rock solid skills have clear steps, easily followed and measured. And if you aspire to leadership, these skills will propel you upward.

My courses follow that old saying, "if you give a man a fish, you feed him for a day, if you teach him to fish, you feed him for a lifetime." I teach both skills and concepts. If you want both training and an education, this is the place, tools and ideas. Each course provides ideas to explore and skills to try out. You choose the topic and in about three hours or less, you’ll acquire rock solid soft skills enabling you to support and inspire your employees. Double asterisks (**) around a section or lecture denotes core material.

This series of Leadership Skills courses is ideal for these topics: Entrepreneurship, Communication Skills, Management Skills, Business Fundamentals, Leadership Skills, Manager Training, Conflict Management, and Influence.

What You Will Learn!

• Be able to establish great customer satisfaction and loyalty
• Create and support employee engagement
• Use the four Cs of service, connect human-to-human, collaborate, contribute and confirm
• Handle just about every possible complaint
• Negotiate win-win solutions

Who Should Attend!

• Those new to customer service
• Those who are or will provide customer service
• Customer service managers
• For every worker who wants to master the psychology of business interactions
• Business owners
• Business leaders and managers
• Human Resource professionals

TAKE THIS COURSE