Quality Management Systems for Operational Excellence

Description

Quality in its broadest sense signifies a degree of excellence. Undoubtedly, we do require excellence in everything that we do. Operational excellence is what gives us an edge over our competitors. This is just the right course in case of the following:

• You want to understand the basics of Quality and wish to put you on a strong foundation of Quality Management concepts.

• Working as an executive in the field of Quality, Production or marketing and always felt the need for augmentation and strengthening of basic concepts and techniques of Quality

• Working as GM or even CEO and want to refresh your concepts in order to achieve operational excellence in the organization to take it one level up

• Appearing in any certification course such as CQE, CQA or PMP

• Students pursuing courses in Quality Management or General Management

  
  

  For all the above, this is how the knowledge in this course would make you richer:

  
  

• Evolution of Quality.

• What is Quality? Its importance, characteristics and dimensions.

• Customer satisfaction based on Perception and Expectation.

• Quality Control & Quality Assurance with their differences.

• Total Quality Management and internal customer-supplier chain.

• Cost of Quality- Cost of Conformance, Non-Conformance & Lost Opportunities.

• How can you increase profits using COQ concepts.

• Seven Basic Quality tools.

• Key learnings from Quality Leaders – Dr Deming, Joseph Juran & Philip Crosby.

• The requirements of ISO 9001:2015 and MBNQA

• Japanese 5S technique to organize the workplace.

• Conclusion & Critical Success factors showing a way to go ahead...

  
  

  The Course has been designed smartly and efficiently in such a way that duration of the course is optimum, without compromising on the contents.

What You Will Learn!

• You will understand the basic principles of Quality Management which would give you the ability to achieve operational excellence, increase the efficiency and effectiveness of your processes.
• You will understand the various perceptions and expectations from which Quality is viewed and the role it plays in building and improving customer satisfaction.
• You will understand the methodology and philosophy of Quality control and Quality Assurance and the differences between them.
• You will understand the philosophy of TQM and the concept of internal supplier-customer chain for building the foundations of a Quality culture in the organization.
• You will understand the various Costs of Quality and through this approach you would learn how to increase profit, besides assuring Quality.
• You will understand the seven basic quality tools, which would be handy in implementing Quality Improvement Projects for continuous improvement of your processes.
• You will be inspired by the life and achievements of the great Quality Leaders and shall get full account of their key learnings.
• You will understand the requirements of ISO 9001:2015 certification and requirements of the highest international quality award MBNQA.
• You will also be demonstrated a simple but powerful Japanese technique called 5S for organizing your plant, warehouses and offices.
• On completion of the course, you would gain sufficient skills to build, develop and sustain an effective quality management system for operational excellence required to become a world-class organization.

Who Should Attend!

• Students wanting to learn Basic concepts of Quality Management
• Beginners and intermediate professionals working in the field of Quality including quality technicians.
• Executives working in the areas of Quality Management, Production Management, Purchase and Marketing.
• Senior executives like GM and even CEOs for refreshing their concepts.
• Students pursuing courses in Quality Management and General Management field.
• Those appearing in any Quality Certification courses.

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