SAP Customer Credit and Debit Memo Processing

Description

This course will provide an excellent understanding of how to process Credit Memos and even a Debit Memos using SAP software. 

• Course learning is primarily through video demos of the SAP software. 

• The topics are broken up in to short bite size chunks so you can go through it all at once or learn at your own pace.

• By completing this course you'll gain specific understanding and ability to process these documents in an SAP system.

• You'll learn about processing sales documents in general.

• Understand the structure of a credit or debit memo document in SAP, and where to check data in the document, & update data fields if needed.

• Learn about the various status and blocks that can be used.

• Learn the differences between a credit/debit request and the actual credit/debit memo.

  
  

  Additionally you'll learn: 

  
  

• The basics of customer service processes using SAP.

• Credit & debit memo business process basics.  This includes the process flow from start to finish.

• How these documents fit in to the overall SAP OTC (order-to-cash) process

• Entering credit memo request documents in SAP

• Bill a credit memo request document in SAP to generate a credit memo

• Reviewing the details of these documents.  This includes their screens, data fields, messages, and more.

• Reporting for these types of documents

• Accounting Integration for credit and debit memos

• How you can integrate these functions in to your current business process

What You Will Learn!

• By the end of this course you'll be able to successfully create and process a credit memo or debit memo request in SAP
• You'll be able to bill the request and transfer the document to accounting
• You'll be able to find existing credit and debit memo requests in the system
• You'll be able to hold, troubleshoot, and release documents
• You'll have a good understanding of how this process fits in with the overall order-to-cash process and accounting process
• You'll gain a better understanding of and confidence in navigating and entering these types of docments in SAP

Who Should Attend!

• Anyone using, about to use, or interested in learning more about SAP software.
• Specifically, anyone interested in the order-to-cash process, customer management and customer support, and accounts receivables activities
• Business Users, information technology professsionals, as well as students would do well with this course

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