The Complete Guide to Service Portal in ServiceNow
Learn how to configure, customize, and build Service Portals in ServiceNow!
Description
Description
Service Portal can be a challenging application to master. There are many undocumented components and following a linear progression can be tricky. It's one of the largest applications on the platform with many different components that must all work together in harmony in order to deliver a successful customer-facing portal.
In this course, we'll examine how everything works together. We'll explore the service portal tools, widget development, Service Portal APIs like record watch, widget dependencies and providers, as well as Service Portal best practices and so much more!
We'll end this course by creating our very own service portal called HelpNow, which leverages custom and out-of-box widgets.
Prerequisites
A strong understanding of ServiceNow
JavaScript
AngularJS
Course Outline
The Complete Guide to Service Portal in ServiceNow will cover the following topics:
The history of Service Portal
Exploring the out-of-box Service Portal
The anatomy of a portal
Service Portal tools such as the Widget Editor
Widgets and their components
Widget instance options and the option schema
The page and widget lifecycle
Client and server-side development
AngularJS directives
Templates, providers, and dependencies
Leveraging script includes within Service Portal
Embedding widgets
Communicating between widgets
The record watch API
How to theme a portal
SCSS variables
Page route maps
Search and search sources
Announcements
Building a new portal
And much more!
What You Will Learn!
- An advanced understanding of service portal in ServiceNow
- How to create widgets and leverage instance options
- How to implement providers, dependencies, and templates
- Service portal best practices
Who Should Attend!
- ServiceNow Administrators
- ServiceNow Developers