Interviews for a BPO? Win them!

Face BPO interviews like a pro. Build your confidence and excel with ease.

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Description


The curriculum and learning objectives for this course are:


  • Learn to formulate a tailor-made resume in adherence to the job requirements, career analysis, strengths, skills, and expertise

  • Prepare and model a resume, matching your skill set with the job requirements. Exhibit a resume by using suitable keywords.

  • Identify learning gaps and put in place remedies to nullify the gaps by implementing continuous learning

  • Identify the communication obstacles.

  • Identify the language barriers through preliminary tests and analyze ways to eradicate them.

  • Solve fear of rejection/disapproval by building confidence through tests and practice sessions.

  • Learn and improve active listening skills through case studies.

  • Plan and build a specific model to eradicate the lack of persuasion and negotiation skills, lack of confidence, and lack of clarity in expression

  • Understand and apply proven techniques to eradicate the communication obstacles

  • Understand and inculcate confidence while speaking to recruiters during the BPO employment process

  • Learn and enhance your English to the industry standards for BPO employment

  • Exercises for Role-play sessions and practice sessions

  • Offline practice tests and word drills

  • Learn telephone etiquette for both sales and customer service domains

  • Learn the foundation of communication assessment during BPO employment - Clarity of speech, pronunciation, grammar, thought low, comprehension, and sentence construction with one-on-one sessions and offline practice tests

  • Master the art of acing BPO industry interviews.

  • Explore the Indian BPO industry, recruitment processes, and company types.

  • Understand the key tasks within a BPO company.

  • Learn about BPO interview metrics and ground rules.

  • Discover the winning strategies for BPO interviews.

  • Harness the power of repetition in training.

  • Dive deep into the components of BPO interviews.

  • Evaluate your education, skills, and abilities.

  • Tackle the million-dollar question: "Tell me about yourself."

  • Analyze your strengths, weaknesses, opportunities, and threats (SWOT).

  • Craft a winning resume and cover letter.

  • Overcome communication barriers.

  • Perfect your communication skills using the 5Cs.

  • Work on pronunciation, clarity, and comprehension.

  • Develop persuasion and empathy skills.

  • Build resilience for success.

  • Master active listening and focus techniques.

  • Understand thought flow in BPO communication.

  • Practice through BPO roleplays.

  • Learn telephone etiquette.

  • Explore influencing techniques.

  • Handle queries effectively.

  • Enhance empathy during BPO calls.

  • Refine sentence construction.

  • Excel in telesales and customer support.

  • Polish computer skills and typing efficiency.

  • Adapt communication for different CEFR levels.

  • Prepare for the interview day like a pro.

  • Access valuable bonus resources.

  • A holistic course to transform your BPO interview skills and career prospects.

  • Learn and apply the WIN technique during the day of the interview

What You Will Learn!

  • Introduction to BPO Industry - Understand the BPO industry in India. Recognize the career opportunities, fundamental concepts of Business Process Outsourcing
  • Job Preparation and Self-Assessment - Evaluate your own education, skills, and abilities.
  • Learn the importance of SWOT analysis for career readiness. Select the most suitable resume type and create a tailored resume based on your SWOT analysis.
  • Effective Communication Skills - Develop clear and confident verbal communication skills.
  • Understand the significance of non-verbal communication cues.
  • Identify and overcome common communication barriers. Foster cultural sensitivity in communication.
  • Interview Techniques and Preparation - Craft a compelling "Tell me about yourself" response.
  • Structure interview responses using a matrix approach. Apply active listening skills during interviews. Use persuasion techniques for a positive impression
  • Pronunciation and Clarity - Enhance pronunciation for fluent and clear speech.
  • Eliminate regional accents and pronunciation errors. Improve clarity of speech for effective communication.
  • Comprehension and Thought Flow - Enhance reading and listening comprehension skills.
  • Apply comprehension strategies in real-life scenarios. Overcome thought flow hindrances in communication.
  • Roleplays and Telephone Etiquette - Participate in roleplay exercises to simulate real job scenarios. Develop telephone etiquette for professional communication
  • Persuasion and Influence - Understand the role of persuasion in BPO success. Build rapport, empathy, and credibility for effective persuasion.
  • Customer Support and Query Handling - Master customer support skills for BPO job aspirants. Handle customer queries effectively with empathy and social skills.
  • Sentence Construction and Colloquialisms - Construct grammatically correct sentences. Avoid colloquialisms and Indianisms in professional communication.
  • Telesales and Sales Techniques - Master telesales techniques for BPO job aspirants. Apply standard operating procedures (SOPs) and rubrics for tele-sales.
  • Computer Knowledge and Typing Skills - Develop computer skills and typing efficiency for BPO success.
  • Resilience and Active Listening - Cultivate resilience as a virtue for the BPO industry.
  • Adapt communication to different CEFR levels, from A1 beginner to C2 mastery.
  • Course Summary and Thank You - Recap key takeaways from the course.

Who Should Attend!

  • Freshers, BPO job aspirants and job aspirants of all domains.
  • CEFR levels A1 to C2, A1 beginner to C2 mastery.
  • Minimum education - 12th pass in English medium.