Total Quality Management
Towards excellence
Description
The Total Quality management course will focus on the following topics
-Quality definition
-The concept of needs
-Difference between the quality of a product and the quality of a service
-Quality pioneers
-The importance of top management commitment
-Investments in quality
-Porter five forces
-The importance of customers
-Designing Quality products and services
-Understanding perceptions and expectations
-Using quality tools
-six sigma
-Implementing a quality management system
What You Will Learn!
- Understand the contribution of quality management in making better products and delivering better services
Who Should Attend!
- Business students, Quality professionals, Entrepreneurs