Working with ServiceNow ITSM
Learn everything about the ITSM processes and how they apply in ServiceNow - Vancouver Release
Description
The complete ServiceNow ITSM processes course (Vancouver Release)
What makes this course special?
· Detailed introduction:
o What is ITSM - IT Service Management?
o What is ServiceNow and how to get your hands-on a personal developer instance?
Complete course, at its core, it covers the most important ITSM processes:
Service Request Management
Problem Management
Change Management
CMDB – Configuration Management Database
Knowledge Management
Service Level Management
The course outline has been specifically designed to ease the learning process, as each lecture is divided into 5 parts:
Definition of each process
Introduction to the Personas that interact with the process the most
Use case(s) / real life scenarios
Process Diagram - Similar to Visio format
ServiceNow Demonstration(s) - Hands - On
Engaging instructor (that's me) ready to answer your questions.
Still not convinced? You will want to purchase this course if:
You are starting or want to boost your IT career
You need a refreshment
You want to explore a new platform
You don't want to be left behind
Rainy outside?!
The number of customers that have migrated to the most used ITSM solution, ServiceNow is growing exponentially every year.
Another perk is that once you’ll be purchasing the course, you will have access to the Q&A forum or the direct messages and if you somehow do not like the course within 30 days, your purchase will be fully reimbursed, no questions asked.
What You Will Learn!
- ServiceNow
- ITSM Processes
- ServiceNow ITSM Demonstrations
- Incident Management
- Major Incident Management
- Problem Management
- Change Management
- Service Level Management
- Request Management
- CSDM / CMDB
- Knowledge Management
Who Should Attend!
- ServiceNow professionals
- ServiceNow new users
- ServiceNow Project Managers
- Students