Zendesk Chat for Customer Service Agents Online Training
How to have efficient chats using Zendesk chat, a course for advanced customer support agents
Description
What is it?
This online training course is about how to use Zendesk Chat for customer support.
You will get to know everything you need to know to use the chat of Zendesk efficiently. Show off your certificate for your current role or your new job!
What will you learn?
How to use Zendesk Chat in customer service.
The basic functionality for agents.
Advanced chat features to support customers.
Customer experience and chat lifecycle
Best practice tips for chatting with customers.
I will demonstrate everything we discuss in a test environment. You can follow along in your own Zendesk. If you don’t have a Zendesk license you can use a trial version.
Who is it for?
Zendesk Agents.
Everyone knowing how to use Zendesk Support (see my other courses).
Everyone that's new to chat but knows how tickets work in Zendesk.
Your trainer
Training delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, an official Zendesk partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.
I trained over 1,000 people in person during my time working for Zendesk, and many thousand more online over the years. If you have any questions, you can reach out to me within the class/course.
What You Will Learn!
- Zendesk live-chat for beginners and intermediate agents
- How to help a customer using Zendesk chat
- Everything you need to know to help customers
- How to provide support via Zendesk chat
Who Should Attend!
- Members of support teams that are using Zendesk chat
- Beginners that know Zendesk a little bit already
- Customer Service Representatives that want to learn Zendesk chat
- Small Business owners that want to use Zendesk chat for their business
- Everyone that wants a job where they need Zendesk chat