Training for Zendesk Administrators

Description

You will learn how to configure Zendesk and set up business rules and workflows. This course is will teach you how to become Zendesk administrator to make changes to the settings and implement it in your company.

We’ll cover Zendesk Support Professional edition with its Email and Web Widget channels, the mechanics of business rules all the way to basic reporting.

What You Will Learn!

• How to set up and configure Zendesk Professional
• What are business rules and how to configure them
• Basics of reporting
• Setting up Email, Web Widget, Facebook & Twitter
• Routing of tickets to agents
• Design and creation of workflows

Who Should Attend!

• Beginners and advanced users - no programming skills required
• CS Team managers that need to configure the system
• IT administrators that look after platforms
• Small Business owners that want to use Zendesk for their business
• Customer Service Representatives that want to move beyond just working on tickets

TAKE THIS COURSE