Zendesk for Customer Service Agents-Complete Training Course
Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training
Description
Welcome! I am here to help you learn quickly how to use Zendesk like a PRO!
Beginners welcome: no need to know anything about Zendesk.
Zendesk can be challenging to learn on your own without guidance from an experienced trainer. In this course, I will walk you through every step of using ZendeskL in an easy to undertand way for the absolute beginner.
This course will give you a deep understanding of Zendesk's functionality by using hands-on, contextual examples designed to showcase why Zendesk is awesome and how how to use it for customer support.
In this Zendesk course you will learn:
· How to setup a free trial account with Zendesk
· Get familiar with the Zendesk interface
· How to create tickets on behalf of customers
· All the ticket options
· How to merge, delete and change status of tickets
· How to recover deleted tickets
· How to setup your Agent Profile
· How to use macros to automate your wokr
· How to create new macros
· How to use the options available under your account
· Tips and tricks on Zendesk productivity
· How to use shortcuts
· How to search Zendesk like PRO
· How to create custom ticket fields
and much, much more!
Enroll today and enjoy:
Lifetime access to the course
3 hours of high quality, up to date video lectures
Practical Zendesk course with step by step instructions on how to implement the different features
Thanks again for checking out my course and I look forward to seeing you in the classroom
What You Will Learn!
- How to deal with tickets in Zendesk like a PRO
- How to be productive with Zendesk
- Best practices on how to use Zendesk
- Tricks and tips that will make you standout
Who Should Attend!
- Customer Service Agents
- Employees in companies that use Zendesk
- Aspiring Customer Service Agents
- Anyone looking to implement Zendesk in their company